Delivery & Returns
We have a number of Delivery Services available to you. Availability of these options will be shown at checkout.
– Orders placed after 3 pm, will be processed the following day, adding 1 working day to the delivery service. When selecting ‘Next Day+ Delivery’ – Orders placed after 3 pm on Friday will be delivered on the next working day, the following Monday. For orders placed on a non-working day (Saturday or Sunday) please add 1 working day to your delivery date.
– We cannot guarantee the shipment or delivery time quoted, or offer associated refunds, as this is often beyond our control and we are not given any compensation from our third-party providers.
We offer delivery to European and many international destinations. We are unable to ship Aerosol / Hazardous products to international destinations
Goods which prove unsuitable may be returned for refund if they are returned to ourselves within 14 days of receipt. Subject to the following conditions:
- Items are returned with carriage paid.
- Items are received in a resalable condition.
- Items should be returned unused in their original condition in order to secure a refund.
- Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
- We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
- All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you by completing the relevant returns form.
- We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.