Delivery & Returns

Delivery & Returns

UK Delivery

We have a number of Delivery Services available to you. Availability of these options will be shown at checkout.

Courier Delivery Service Note Price
DPD Courier Next Day+ Delivery Only applies to Mainland UK and Orders above £75 ex.VAT FREE
Royal Mail Tracked 48 - (up to 2kg) Delivery within 2-3 working days, tracked £ 3.95
Hermes Courier Strandard - (up to 5kg) Delivery within 3-5 working days, tracked £ 4.10
DPD Courier Next Day+ Delivery - (up to 2kg) Delivery within 1-2 working days, tracked £ 6.95
DPD Courier Next Day+ Delivery - (2kg - 5kg) Delivery within 1-2 working days, tracked £ 7.95
DPD Courier Next Day+ Delivery - (5kg - 10kg) Delivery within 1-2 working days, tracked £ 8.95
DPD Courier Next Day+ Delivery - (10kg - 15kg) Delivery within 1-2 working days, tracked £ 9.95
DPD Courier Next Day+ Delivery - (15kg - 25kg) Delivery within 1-2 working days, tracked £ 12.95
DPD Courier Next Day+ Delivery - (over 25kg) Delivery within 1-2 working days, tracked £ 16.95

PLEASE NOTE:

– Orders placed after 4 pm, will be processed the following day, adding 1 working day to the delivery service. When selecting ‘Next Day+ Delivery’ – Orders placed after 4 pm on Friday, will be delivered on the next working day which is the following Monday. For orders placed on a non-working day (Saturday or Sunday) please add 1 working day to your delivery date.

– We cannot guarantee the shipment or delivery time quoted, or offer associated refunds, as this is often beyond our control and we are not given any compensation from our third-party providers.

Click & Collect

You can collect your product from our Store at Palmers Green, 355 Green Lanes, N13 4JG London. Simply choose Click & Collect at checkout methods. Please Note that the Click & Collect service is available only for London, UK.

International Delivery

We offer delivery to European and many international destinations. For European countries, prices start from £4.50 and are calculated at the checkout page.

Returns

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 14 days of receipt. Subject to the following conditions:

  • Items are returned carriage paid.
  • Items are received in a resalable condition.
  • Items should be returned unused in their original condition in order to secure a refund.
  • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  • We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
  • All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you by completing the relevant returns form.
  • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
Please contact our customer service department, quoting your customer account number and order number if you have any questions or queries. You can do this by telephone directly on 0208 882 2206.